Categories
hotmail.com Outlook 2010 outlook.com Uncategorized

Are you tech support for your family & friends using #outlook with #outlook.com or #Hotmail? Watch out!

Especially if the Outlook version is not up to date (Outlook 2010 and older).  You may get a support call soon.

I got my support call earlier this week as email stopped working on both the laptop and desktop (although the phone was OK – in fact that’s how it was reported to me – My email’s not working anymore except on my phone – help!!)

Recalling the migration of the platforms to Microsoft Office 365 I wondered if that was the cause.  But first logged in remotely, checked things were broken as reported (there was some confusion between OneDrive and Outlook not working) – always check the problem is as described!

It was definitely broken, and reporting connection errors.  Inspecting the Account settings the accounts were connected by MAPI (the old method).
Anyway, creating a test outlook profile proved that this was the issue.  However, you cannot change the source of the account in the existing profile.  So for this support problem, I added the original accounts (there were two here, outlook and Hotmail .com) and then changed the default account, and then deleted the old ones.
Of course at this point the OST files with all the email go, and you are back to downloading the entire account history from the backend servers.  Fortunately in this case the connection was fast and took a couple of hours across both computers.
Conclusion 1:
It’s a bit of a shame that Microsoft didn’t email account holders with a notice to say that the underlying account was being migrated to say the least.  A warning email should really have been possible with (say) 4,2, and 1 week to go.  Instead it just suddenly breaks.
Conclusion 2:
It’s also worth checking the recovery account details – in one instance the recovery was to an old email account that was from a cancelled ISP account.  That was swiftly sorted !  Go to “account settings” (under the avatar for your account top right on the web page), “security & privacy” and “more security settings” and look for:
Observation 1:
Also – note that according to https://www.howto-outlook.com/howto/outlookcommigrationinfo.htm#outlook2013-2016 it is still advisable to change your email settings, even if you are on the latest and greatest (at least it carries on working though).

Categories
Exchange Exchange 2010 Outlook 2010 Uncategorized

Public Folder replication from Exchange 2007 to 2010 failing, it\’s not a pretty fix

If, like me, you have an infrastructure that has a considerable history, then it will have been Exchange 2003 in the past.  The work detailed below was a late night oepration and my documentation skills were not up to the usual levels.  But hopefully you can get enough from this to fix your setup (now you\’ve found this article!)

I\’ve previously blogged about the migration to 2007, and the fun in preparing for 2010, but having made the transition I found that the Public Folder hierarchy would not replicate, let alone the replicate the content.  I was getting errors 1020 on the MS Exchange Store Driver.  In addition on trying to add the PF hierarchy to a new Public Folder Mailbox using AddReplicaToRecursive.PS1 I was getting a lot of errors.

After some investigations and work, I have an answer – your mileage might vary, but:

Firstly, I am indebted to the following pages for providing insight and information on what to look at and try!
Public Folder Mayhem (pointer to an ADSIEDIT required)
The inevitable TechNet article (explanation of that ADSIEDIT – and note NO PLANNED FIX)
and zerohoursleep (another pointer to the same problem)

The first clue from the Public Folder Mayhem was the empty Exchange 2003 legacy object in Active Directory.  The object is
CN=Servers,CN=First Administrative Group,CN=Administrative Groups,CN=,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=NetBIOS name>,DC=TLD>
this object (which had permissions like this – scuse the obfuscation of some details):



That object was then very carefully documented – permissions, ACL details, ownership, attributes using various PowerShell commands (including Quest\’s AD addon Get-QADObjectSecurity) and LDP.  These were all filed away.
Some people in that article considered deleting the entire First Administrative Group.  I chose not to, as there are three other leaves in there (Advanced Security, Folder Hierarchies, and Routing Groups).  I saw no point in deleting more than might be necessary, even if those leaves are (or are going to be) unnecessary.  Note that the TechNet article supports this approach.  If you want to delete it – use the interface for Exchange not ADSIEDIT.

So I deleted the object from ADSIEDIT, and replicated around the network (checking that all was good).  This all worked fine.

Now to get the PF replication under way.

Previously I had tried to use .\\AddReplicaToPFRecursive.PS1 (with parameters -TopPublicFolder \\ -ServerToAdd MBX server NetBIOS name> as supplied by the Exchange Team to speed up the process. This still failed.

Over to the new PF hosting MBX server and the following quickly got things in place:
Get-MailboxServer -identity MBX server NetBIOS name> | update-publicfolderhierarchy 
this gets the heirarchy into the new server

Even now adding the replicas
.\\AddReplicaToPFRecursive.PS1 -TopPublicFolder \\ -ServerToAdd MBX server NetBIOS name>
failed!

Bryant\’s fail safe to restart all exchange services on both MBX servers was then applied.
It then worked.

So I now had a PF hierarchy and content on the Exchange 2010 server.

A few days later I was investigating something else, and noticed that at a Microsoft Outlook client having opened Exchange Connection Status (right click the Outlook icon on the System Tray, Connection Status) that the PF connection was to the old MBX box (image below shows results after the fix, but you get the picture).


One last trick is required though:  you need to associate the new PF database to the new Mailbox data.  So go to your Exchange Admin tools, right click properties on the 2010 Mailbox database for users.  Client Settings tab
Browse to the new PF store and select it thus:

Now, finally I have Public Folders replicated to Exchange 2010, and users connecting to the new PF location.

just some tidying up, and then i can start to decommission the 2007 world!

Categories
Microsoft Outlook 2010 Uncategorized

Running Outlook 2010 (and possibly 2007, 2003)? Update your rules.

Then you probably have rules and alerts.  But have you spotted this?
Unfortunately I clicked Upgrade Now before I took the screen shot, but if you go into Manage Rules,

then Options, then you get the chance to upgrade your rules.  You get a warning about issues if you are running an older version of Outlook for this mailbox on another machine.

It certainly seems to process faster, but other than that I’ve observed nothing else (so far!)
More here:
http://support.microsoft.com/kb/291608 but it doesn’t really explain what benefit you’ll get..
Categories
Exchange Exchange 2010 Outlook 2010 Uncategorized

Think you are clever #Outlook2010 ? No. (Take 2) #fail

You may have seen my annoyance earlier with Outlook 2010 and it\’s \’helpful\’ \’this is not the latest email\’ message here: http://corylus.blogspot.com/2010/06/think-you-are-clever-outlook2010-no.html
 
It\’s just got worse.
 
I received an email recently from someone i was trying to find and contact for my mother.  They replied yesterday, and I forwarded the email immediately to mum.  So today I replied to the person to let him know that I’d done so, and that she’d be in touch.  Guess what?
 
This is not helpful!  I don’t think it should squawk at me when I am replying to the latest message in the conversatino between me and the recipient.
 
 
 

Categories
Exchange Exchange 2010 Outlook 2010 Uncategorized

Think you are clever #Outlook2010 ? No #fail

I was answering an email, and got a strange error message (see the first marked area in the image)
 
So I clicked on the message and it brought up an entirely unrelated message, but the key was the subject (also marked).  It seems Outlook looks for all messages with the same subject IRRESPECTIVE of addressees.
 
This attaches to my concerns about Exchange 2010 expressed a while back – http://corylus.blogspot.com/2010/04/why-is-exchange-2010-problem-upgrade.html  It seems to reinforce my concerns that the linked messages are connected by a crude text comparison of the subject, rather than a more sophisticated tracking system.
 
 

Categories
Outlook 2010 Uncategorized

#Outlook 2010 First impressions

OK, because of all the other projects in hand I ducked Office 2010 in beta, but last night left the in-place upgrade running.
So, impressions?
The first start of Outlook identified an addin that was not playing ball – fair enough, try once, it fails, stop it the next time, that’s fine.
But, an upgrade immediately after first start “Your mailbox is being optimised. Performance may be affected while this one time optimization is in progress”. Fair enough – but how about a progress indicator Microsoft?
Not happy 1
Whilst it has attempted to match my pane view, I find all my Public Folder Favourites that were shown in my favourite folders are missing.  FAIL.
Not Happy 2
Why has the sorting order on my folders changed?  I have an “Unread by Date” favourite.  So why is it now in “From” order.  There’s no need to do that, and no justification for doing that. The clue is in the name of the folder…
Not Happy 2
And what’s all this “updating server” nonsense once I am running and causing Outlook to hang?
And REALLY Not Happy 3
In previous versions there was a drop down combo box from which you could select unread or all messages (along with other options).  Whilst there is a filter button on the ribbon – this creates an unread search, throws you to the search tab on the ribbon, and is generally ‘orrible.  All I want to do is obscure read emails from the current view – it’s NOT A SEARCH!!!
Harrumph…