Categories
Fail HP Uncategorized

What are #HP support returns smoking?

Yesterday I confirmed a diagnosis of a failed disk in a server. As it was under extended warranty I placed the call, got speedy agreement that the disk was U/S (the controller was reporting imminent failure); and the NBD replacement was arranged. So far, so good.

So today we are expecting the replacement which will, amongst other things, provide the returns packaging.

So I why, I wonder, did HP support email at 9:41 this morning complaining that the failed disk had not yet been returned? Their own call records should show that delivery is scheduled sometime today.

So soon after the TouchPad debacle, strategy changes, et al; HP's reputation at Corylus Towers is falling more rapidly than TouchPad stocks.

Categories
Fail HP TouchPad Uncategorized WebOS

Look what HP tried to sell to me last night #FAIL

To: Peter Bryant
Subject: Instant savings & instant productivity from HP

Huge savings on the newest products from HP–including the all-new HP TouchPad!

HP Business Promotions for you

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PERFORM, PRODUCE & PRINT
THE PRICES ARE RIGHT

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NEW! HP TouchPad with webOS

WiFi 16GB
$399

WiFi 32GB
$499

Add 50GB in free storage from Box(1) and view, share & store files on-the-go

Save 15% on TouchPad accessories(2)

FREE SHIPPING

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Talk to a U.S.-based sales specialist:
1-866-625-0242 (option 2)

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