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No #Symantec, I don\’t want to find the original ISO file right now #fail

After a somewhat traumatic 24 hours recovering from an unexpected 15 hours power outage at the office (when of course, I wasn’t there). Stuff™ needed to be done.
 
One of these was catching up with why the Backup Exec 2010 R3 installation wasn’t patching on my last physical server (the one with the tape drive attached).
 
So I ran LiveUpdate and it just failed.  No meaningful reasons, just failed.
 
So I ran the update again, but this time checked out the Patch ID’s that were needed.  Then, headed over to Symantec’s site to download them.  Both were there, and took only a short time to download. 
 
So first the latest Hotfix. About halfway through up popped a dialog box requesting the location of a file to copy.  The bad news is that it didn’t state either the file name or the location.  It was just the usual location dropdown and a browse button (apologies for no screen shot – forgot to do it).  So I browsed around and nowt worked.  So eventually I left the dropdown blank, and then hit OK.
Off it went to try to do some work, and then – hallelujah – came back with an error message that “Symantec Backup Exec for Servers.msi” was not available.
 
This MSI is, of course, on the original DVD or ISO.  So off I went and grabbed that, and got the fix to work.  Then the service pack rolled just right in.
 
I understand that at times the some files might be missing or wanted, but, why Symantec – why the hell can you not tell me the file name or the fact that it’s on the original DVD?
 
And secondly, and much more importantly – what is the use of LiveUpdate if it cannot inform the user of files/DVD/ISO that is required so that this “Automatic Patching” can actually patch, automatically.
 

By P J Bryant

Ramblings of a freelance IT Consultant working for some nice SME's, large organisations, resellers and the usual friends and family! Bit of

2 replies on “No #Symantec, I don\’t want to find the original ISO file right now #fail”

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