So yesterday was a bad day with apple. You can read more – see the links below. But I think the title of the post says most of it.
Apple upgrade woes
3 hours on tech support phone call
7 hours+ to do upgrade
Microsoft Upgrade works a treat
0 hours on tech support
3 hours to upgrade
No data lost
Oh, PS I upgrade both of the family Satnav’s last night, Garmin’s upgrade tools worked a treat.