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Customer Service Fail Uncategorized VirginMedia

@virginmedia – and the saga continues… I\’d reply to the email, but you black hole it…

“We\’re really sorry to hear that you\’re cancelling your Virgin Media service. To get the ball rolling, we\’ll be sending in a cancellation request for you and your service will be removed.  We\’ll get in touch with you again to confirm your disconnection date but, just so you know, our target disconnection date is currently:
14-02-2011
 
Just so you know, if you\’re cancelling your phone service with us, you\’ll need to find another supplier, or you might be left without a working phone line!
 
If you have any questions in the meantime, you can contact us using our webform at http://www.virgin.net/customers/contactus/index.html. To talk it through with one of our team, just dial 150 from your Virgin Phone or 0845 454 2222 from any other phone line.
 
**Important Information**
 
If you\’re moving house and you\’ve asked us to transfer your Virgin Media service to your new address, we\’ll be processing your order as soon as possible.  If you\’ve already given us your new address and telephone number, we\’ll start processing your order soon after the services at your old address have been cancelled. We know you,ll be busy with the move, but if you haven\’t given us your new details yet, do get in touch as soon as you can, so we can get on the case for you.
 
 
Kind regards,
 
 
Mark Davidson
 
Executive Director
Customer Care
Virgin Media”
 
Customer Care?????  Incredible how you can put in a disconnection request for a no longer operating service.
 
 

By P J Bryant

Ramblings of a freelance IT Consultant working for some nice SME's, large organisations, resellers and the usual friends and family! Bit of

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