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#wp7 Windows Phone #Marketplace refund – how to avoid the inevitable #Fail

Well, that was interesting.

I downloaded an application and found very quickly it does not meet my needs. So now that I know there is a refund policy – I thought I’d head off and use it.
But no, there’s no options within the phone interface to say “please delete and refund”. That would be far too easy. So I tried the website, however the build and layout of the website was unusable from the mobile phone, so I head off to the desktop.
Hurrah, some information on refunds
So what do I have to do then?
OK, I’ll go to the Purchase history and click on the product details. Up comes a popup (no wonder the phone barfed at this point) (note some data obscured to protect the innocent!)
For confirmation I decided to click on the seller’s link for help to see if they could help me fix the problem I had, but no – that would be too easy.
So where’s my refund eform then?
After hunting around in different places I came back here, and clicked on support again (having done so to register a complaint earlier). Up pops this form – can you see where my refund might be yet? No, thought not.
After 3 levels of options – here, finally, is the “Give me money back option”
Not too much of a treasure hunt was it?





By P J Bryant

Ramblings of a freelance IT Consultant working for some nice SME's, large organisations, resellers and the usual friends and family! Bit of

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