I keep a small Maglite torch on my key ring and a couple of weeks ago it came mostly unscrewed, and finally fell apart as I was getting out of the car one evening, in the dark. So I lost the spring that holds the battery in, along with the spare bulb. %$^$£ I thought.
On the off chance I emailed via Maglite\’s web site, who forwarded my email to the UK distributor, who sent me a spring, gratis, in the post within a few days.
Now that\’s the kind of service I like!