Last Friday was designated Tax Return 2005-6 day. I know, quite early in the cycle, but having only been self-employed for just over a year, I wanted to be sure what my tax bill was likely to be, so that I knew I had enough in reserve to go shopping 😉 or have to start saving some more 😦
So, log on to the server, hmm, takes a long time to eventually suggest there\’s a problem. You clear your IE cache, and try again. No good. It still says it\’s out of service – try the link to the service downtime – it says it should all be up.
Try the helpline then, they\’re normally good chaps. This time though – \”unusually high volume of calls\”, get transferred \”sorry too many calls, clear your IE cache and try again\”; followed by a dialling tone. Yes they hung up on you!
Try emailing them, a quick reply comes back, however they promise a reply within 2 days. TWO DAYS!!! Are they kidding????
Nope
A few hours later, normal service is restored and all goes well.
A few days later, I finally get my reply – clear your IE cache and try again.
If a techie has this much hassle, how easy is it for a user to do a tax return online? Not easy enough I\’d say.
PS oh and – good news, I have enough put by!
Corylus Business Systems 